Frequently Asked Questions

Mtb-guides.com is a website where mountain bikers can browse the world and find certified mountain bike guides to take them around their local trails. It focuses on mountain bike tourism and helps certified mountain bike guides to show their presence to the public.

We are sure that many times you have travelled to places and wish to have your mountain bike with you. But even so, how do you know where the trails are and how to get around them? In most cases you would wish to be able to find a local guide to take you around the trails, show you all the “secret” spots and give you a proper taste of the local mountain bike scene.

This is the main reason we built this website, in order to be able to help you find that guide, and always take your mountain bike with you wherever you go.

In only 3 steps guides can create their profile so mtb enthusiast can browse and find them based on their location. Click here to find out more.

Yes! In order to create your Listing first you need to sign up to our website. It is very simple. Follow this link to get started.

Yes, our main goal is to make your communication with the end customer as easy as possible. You can upload anything you like regarding the way you wish people to communicate with you. We offer several ways for you to enter your personal details either via social media, email, telephone, or even add your personal website in case you own one.

It is very important to keep a certain level of quality and safety via our services. Thus we have no other option than to work with people that have a better knowledge and understanding of how to deal with situations that have to do with groups of people, guiding and mountain biking off-course.

Unfortunately we do not accept NON Certified guides to join the website. When creating your account you will be asked to provide a photo of your guiding ID or diploma as a proof of evidence regarding your guiding skills. Thus if you do not have any proof of certification your application will be rejected.

Please check the following link where we have listed some of the most well known schools around the globe.

Its 100% FREE (no small letters, no credit card needed), both for guides to add their business info and adventure seekers.

NO by any means we DO NOT offer any kind of insurance.

No we DO NOT hire bikes at the moment.

No you cannot do this at the moment. We do NOT offer any booking plans & options.

Please use the contact information provided by the guides your have chosen in order to book or arrange a ride with them.

Yes, this is the main purpose of the website.

This is very unfortunate. Since we do not deal with bookings and payments with the guides, unfortunately we cannot guarantee the quality of the services you get. We try to ensure that all of the guides listed on our website are professionals and certified guides. If you encounter any problems with a guide listed on our website please get in contact with us asap.

If you wish to write a review you will have to become a member of our website.  Membership only is free and it takes only a few seconds to create an account. You will just need a valid email account. All reviews are filtered by us before they reach the surface. Offensive reviews will be deleted and the reviewer will be blocked whatever the situation.

Yes you can edit your profile as many times as you like. Just go to My Account -> My Listings and click on edit my listing.

Unfortunately you can’t, but you can edit your listing anytime and change the location you are guiding in case you move to different places. Another option is to upgrade to the Fully commit solution and add up to 5 different listings for your profile or contact us for a custom solution. There is no cost to switch to fully commit, just contact us to guide you through the process.

You can just copy and paste the video link at the video field and you are done!

Yes you can.

We provide you with a text editor that has many tools to edit your text, upload images and off course use html if you wish to. Please note that iframes (except video content ) and hotlinking are prohibited and accounts that violate these rules will be removed.  If you need any technical assistance please do not hesitate to contact us. We will be more than happy to help you create a cool looking listing.